Forgot your account details (mobile number and/or email address) and unable to proceed with the self help update option? Contact us via the following and share details you can recall of your linked email or mobile number for a swift account recovery:
Verification Process
As a security measure, we will have to verify your identity and your ownership of the account in question. This verification may be conducted via form or video call.
Frequently Asked Questions
What should I do if I cannot access my registered email or mobile number?
If you’ve lost access to both your registered email and mobile number, reach out to Coins.ph support for further assistance in verifying your identity.
Is there a way to prevent forgetting my account details in the future?
To prevent this issue in the future, consider keeping a secure record of your account details and enabling two-factor authentication for added security.