Enhanced Verification is an additional requirement to our standard KYC (Know Your Customer) procedures as part of our customer due diligence. This is separate from your ID/selfie and address verification.
If you were recently messaged by our team (via email or the Coins.ph app) regarding this, we highly suggest that you comply as soon as convenient for you.
The Enhanced Verification will be conducted either via form or interview. Customers who are invited for the Enhanced Verification procedure will be given instructions via email if they need to comply with the form or interview.
To comply with the form, you may proceed with this link: https://app.coins.ph/welcome/enhanced_verification
If you need to book an interview schedule with us, you may click this link:https://app.coins.ph/welcome/edd/interview_booking
Once we have confirmed to you that you have complied with the correct requirements, our processing time of 8-15 business days will start.
Rest assured you will be updated by our team within the said processing time period regarding your account status.
If you have more questions, please contact us via our contact form or through the Coins app by following the steps here.