Verifying your account to increase your transaction limits is easy. Simply go to the Identity Verificatio page in the web browser, or if you’re using the app, choose Identity Verification from the menu after clicking the User Icon on the top left. From there, choose a verification step to complete.
Please note that it may take up to 3 days for our team to process your level 2 or level 3 verification.
Cash in limits based on account verification level:
|Verification Level||Description||Daily Cash In Limit (PHP)||Monthly Cash In Limit (PHP)||Annual Cash In Limit (PHP)|
|2||ID and selfie verified||50,000||100,000||400,000|
*Up to 5,000,000 PHP
Cash out limits based on account verification level:
|Verification Level||Description||Daily Cash Out Limit (PHP)||Monthly Cash Out Limit (PHP)||Annual Cash Out Limit (PHP)|
|2||ID and selfie verified||50,000||250,000||400,000|
|4||Custom verified||Up to 5,000,000||Unlimited||Unlimited|
Once you sign up and confirm your email address or mobile number, your account is at Level 1 by default. Your limits are at 2,000 PHP per day for cash ins, and you cannot cash out.
If you did not receive your verification email or SMS, make sure to click Resend.
Level 2 accounts have a cash in and cash out limit of 50,000 PHP per day and 400,000 PHP per year. To reach Level 2, you must complete ID and selfie verification.
To complete the selfie verification, make sure to take a photo of yourself while holding up your ID.
For a list of acceptable IDs, click here.
This information is necessary for us to provide you with a secure and personalized experience, to prevent fraud from occurring on our platform, and to comply with local regulations. We take your privacy very seriously.
Level 3 accounts have a cash in and cash out limit of 400,000 PHP per day. To reach Level 3, you must have your account address verified. For a list of acceptable documents, click here.
Level 4 accounts provide custom limits for customers who require transaction limits beyond those offered in Level 3. To apply for custom limits please read here.
If you have further questions, you may contact us through the Coins app or leave us a message here.