Here are quick steps you can follow to change your current MPIN:
From the Login Page
1. On the Login page, enter your mobile number then click Next. (If using your email address, you may click first the Use email instead option at the bottom of the screen.)
2. On the next screen, click the Forgot MPIN/Password? Option below the Password space.
3. From the list, you may choose Forgot my MPIN/ Password.
Note: You may also access the Forgot MPIN/ Password? option by clicking the Need Help? button at the start, from the Login page.
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On the Coins App |
On the Coins Website |
4. You may opt to provide the mobile number or email address, whichever is linked to your account (Kindly click the Use email instead to input your email address).
5. Then, provide a new MPIN for your account.
IMPORTANT: Accounts now come with MPINs! When choosing your new 4-digit MPIN, avoid using previously used MPINs. Kindly take note to avoid as well the following:
- Same digits (e.g. 0000, 1111)
- Incremental or decremental consecutive digits (e.g. 1234, 9876)
- Consecutive numbers (forward or reversed sequence) from your mobile number
- Derived from your birthdate
- MPIN previously used
- MPIN already used with another website or service
Learn more about improving your account’s security in our dedicated Help Center section here.
6. Kindly input all the required verification codes under Security Check.
Note: Once all required verification codes are provided, the Confirm button will turn blue. If unable to receive, you may click the Need help? button below, and check our Help Center article here for more help.
You may also be required to complete Facial Recognition (in-app) or Selfie video recording (on website). This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.
From the Account Settings
If you are logged in, you may also already update your MPIN by going to Settings through the Account icon. Then, clicking Change MPIN/ Password.
On the Coins App
On the Coins Website
NOTE: Please be advised that the above feature is available only for updated Coins.ph applications. Kindly update your app to the latest version (You may refer to our Help Center articles here for Android and here for iOS for guidance). Otherwise, you may access the said feature through the Coins Website.
Do not share your MPIN with anyone. You can also visit this article for more tips on how to keep your Coins.ph account safe.
If you have issues with changing the password of your account, send us a message through the Coins app or Coins Support Form.