What is an MPIN?
Account security is at the top of our priority. With Coins accounts now using MPINs, securing your account is now easier to remember with the 4-digit passwords.
Here are quick steps you can follow to change your current MPIN:
Changing MPIN when Logged Out
From the Login Page
- Enter your mobile number or email address. (If using your email address, you may click first the Use email instead option at the bottom of the screen.)
- Select "Forgot MPIN/Password?"
From the Need Help? option
- Click the "Need Help?" directly from the login page.
|
On the Coins App |
On the Coins Website |
- Choose "Forgot my MPIN/Password" from the options.
3. You may opt to provide the mobile number or email address, whichever is linked to your account (Kindly click the Use email instead to input your email address).
4. Then, provide a new MPIN for your account.
5. Kindly input all the required verification codes under Security Check.
Note: Once all required verification codes are provided, the Confirm button will turn black.
If unable to receive, you may click the Need help? button below, and check our Help Center article here for more help.
You may also be required to complete Facial Recognition (in-app) or Selfie video recording (on website). This is a recent security feature to ensure it is indeed the account user requesting updates to their account details.
Changing MPIN when Logged In
From the Account Settings
If you are logged in, you may also already update your MPIN by going to Settings through the Account icon. Then, clicking Change MPIN/ Password.
On the Coins App
On the Coins Website
NOTE: Please be advised that the above feature is available only for updated Coins.ph applications. Kindly update your app to the latest version (You may refer to our Help Center articles here for Android and here for iOS for guidance). Otherwise, you may access the said feature through the Coins Website.
Security Tips
MPIN Combinations to avoid
- Same digits (e.g. 0000, 1111)
- Incremental or decremental consecutive digits (e.g. 1234, 9876)
- Consecutive numbers (forward or reversed sequence) from your mobile number
- Derived from your birthdate
- MPIN previously used
- MPIN already used with another website or service
Learn more about improving your account’s security in our dedicated Help Center section.
Additional Tips
- Never share your MPIN with anyone
- Enable biometric authentication when available
- Regularly update your MPIN
- Monitor account activity
You can also visit this article for more tips on how to keep your Coins.ph account safe.