Starting April 28, 2022, you must be at least 18 years old to access our services. This is due to updates on our verification policy.
If you are a minor (14-17 years old) with a previous existing account with us, you may still Buy Load, Pay Bills, and Buy game credits without getting verified. You may also Send and Receive funds in your account (within your account limits).
Can I re-apply for verification when I am 18 years old?
Once you turn 18 years old, you can easily resubmit your ID and Selfie for verification. After your submission is approved, you can enjoy the standard transaction limits for verified customers.
If you have further questions, please contact us at email@example.com or through the Coins app by following the steps here.