Having trouble logging in? Don’t worry! We can help. There are several possible reasons why you encountered an error.
Here are some tips to log in successfully:
1. Make sure to type your password correctly. Your password is case-sensitive. (Tip: click on the eye-icon on the right side to check if you have correctly inputted your password)
If the error persists, you can try clicking the Reset button to proceed with the Forgot Password option.
2. Use the correct format for your mobile number.
Input the numbers after country code (+63) without the 0 at the front to avoid getting the login error. Example of correct input: +63 9123456789
3. Try to log in using your email.
You may try using your registered email to log in to your Coins.ph account.You may find this option at the bottom of the login screen:
Still having issues with logging in? Here is an article on How to avoid limited or temporarily disabled accounts.
Don’t hesitate to send us a message through our Coins app, Chatbot widget or Coins Support Form if you need further assistance with your account.