To upload your documents successfully for Enhanced Verification, kindly make sure of the following:
- Kindly ensure to submit valid documents for Proof of Income from this list.
- All relevant fields in the submission page are filled up.
- Your document is in .jpg, .png, or .pdf. You may submit files up to 20 MB in file size.
- Your internet connection is stable enough for uploads to be successful.
To avoid delays in the verification process, it would also be helpful to keep these guidelines in mind to get your address document approved.
If your document still failed to upload or experienced an error message, please contact us at Coins app or Coins Support Form so we can assist you.