Your verification code is an OTP (One-Time Password) that is provided before you can create a transaction or update your account details.
Here are the following actions that will require you for a verification code:
- Cash in / Cash out transactions
- Buy load / Pay bills transactions
- Wallet transfer transactions
- Logging in to your account
- Resetting your password
- Changing your email address or mobile number
- Enabling the 2FA (2-Factor Authentication)
Verification codes are unique, and are instantly sent primarily to the registered mobile number in your account. Please take note that you will only receive the verification code in your email address if you do not have a registered mobile number in your account.
However, you might encounter delays or error when receiving this. In order to receive the codes quickly, make sure that you have a stable internet service or strong signal of data connection. The deliverability of the code will highly depend on how fast your signal and connection is.
It would be best if you would try to enable the 2FA in your account. If this is enabled, there is no need for you to wait for the codes in your mobile number or email address since you should directly check it from your Google Authenticator or Authy app instead. To find out how to enable two-factor authentication for your account, read our step-by-step guide.
Please feel free to send us a message here if you need further assistance.