How can we help you?
Cryptocurrencies / Virtual Assets
Learn about how to send, receive, convert, and store cryptocurrencies using Coins.ph
GALA v2 Token Upgrade (May 2023)
Cryptocurrency Basics
- I have a concern with my Virtual Assets. How can I resolve this?
- What are the risks involved in using cryptocurrencies?
- How are cryptocurrency withdrawal fees calculated?
- What happens if I send crypto to my Coins.ph wallet via an unsupported smart contract?
- What are smart contract transfers?
- Are there fees for unsupported deposit recoveries?
Ronin Network
All About Bitcoin
- What is Bitcoin (BTC)?
- What is a Bitcoin wallet?
- How do I get Bitcoin?
- When will my BTC or BCH transaction be posted?
- How can I get paid in Bitcoin?
- Can I buy Bitcoin on weekends?
All About Ethereum
- What is Ethereum?
- What is Ether (ETH)?
- Can I create an Ethereum / ERC-20 Address for free?
- How do I send out Ether to an external wallet?
- What types of Ethereum wallets can I send to?
- What are smart contracts?
All About Bitcoin Cash
- What is Bitcoin Cash (BCH) and how does it compare with Bitcoin?
- How do I send and receive Bitcoin Cash?
- What is the price of Bitcoin Cash (BCH)?
- Can I send Bitcoin Cash to a Bitcoin wallet or Bitcoin to a Bitcoin Cash wallet?
- Why am I getting an 'Invalid Wallet Address' error when sending BCH to my Coins.ph wallet?
- I sent Bitcoin Cash to my Bitcoin address by mistake. What do I do?
All About XRP
- Can I recover my XRP sent to Coins.ph’s sending wallet?
- Why do I have the same XRP deposit address as other Coins.ph users and why is a different address used for XRP withdrawals?
- What happens if I did not place a destination tag on my Coins.ph XRP deposit?
- What is XRP and how is it different from Bitcoin?
- How do I create an XRP wallet?
- How do I send and receive XRP?
All About ERC-20 Tokens
- ARBS Delisting on Oct 23, 2023
- Does Coins delist any of its tokens and/or trading pairs?
- What are ERC-20 tokens?
- How can I receive ERC-20 tokens using my ETH wallet address?
- Can I still recover the ERC-20 token I sent to my ETH address?
- How do I buy AXS & SLP on my Coins.ph wallet and send it via RON and ERC20 Network?
Cross-chain, ICO, and ERC-20 Policies
- What happens if I send a supported token via an unsupported network/blockchain or an unsupported token to my Coins.ph wallet?
- What is a cross-chain deposit?
- What is an unsupported token deposit?
- I accidentally sent unsupported tokens to my Coins.ph wallet, can these be recovered?
- Which ERC-20 tokens does Coins.ph support?
- Can I send tokens to an Initial Coin Offering (ICO) from a Coins.ph wallet?