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What does it mean if my account access is limited?

What does it mean if my account access is limited?

If your account is limited, it means that you won’t be able to do certain things with your Coins.ph account, such as cashing in or sending money.

 

Why is my account limited?

 There are a number of reasons why your account could be limited. For instance, if we suspect someone else could be using your account, we’ll limit it for your protection and look into any possible fraudulent activity.

 Guard your information to help prevent Account Limitations. 

 

How to remove this account restriction?

 If your account access has been limited, you may contact our customer support at help@coins.ph. You can also check your email as we most probably have sent you instructions on how to retrieve full account activity.


Usually, our team will just ask for more information on your account. Once you have been in touch with us to provide all the information requested, our team will be reviewing this and will email you as soon as we have  an update (usually within 3 business days).

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