Having trouble logging in? Don’t worry! We can help. There are several possible reasons why you encountered an error.
Common Reasons for Login Issues
- Incorrect Password.
- Mobile Number Format.
- Account Limitations.
- Two-Factor Authentication (2FA) Issues.
Troubleshooting Steps
Here are some tips to log in successfully:
1. Make sure to type your password correctly.
Your password is case-sensitive. (Tip: click on the eye-icon on the right side to check if you have correctly inputted your password)
If the error persists, you can try clicking the Reset button to proceed with the Forgot Password option.
2. Use the correct format for your mobile number.
Input the numbers after country code (+63) without the 0 at the front to avoid getting the login error. Example of correct input: +63 9123456789
3. Try to log in using your email.
You may try using your registered email to log in to your Coins.ph account.You may find this option at the bottom of the login screen:
4. Address Account Limitations
If you suspect your account is limited, review any emails from Coins.ph for instructions on how to resolve this issue.
5. Reset Two-Factor Authentication
If you cannot access your 2FA Authenticator app, contact Coins.ph support for help in resetting your authentication.
Still having issues with logging in? Here is an article on How to avoid limited or temporarily disabled accounts.
Frequently Asked Questions
Why am I getting an "Invalid Credentials" error?
This usually means either of the following:
- password is incorrect
- you're using the wrong format for your phone number
- the phone number or email address is not registered to any account
Double-check both and ensure you're using the correct country code format (+63).
What should I do if I forgot my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset it. Read more here for a step-by-step guide to reset your password.
How can I recover my account if I've lost access to my email or phone number?
Use the "Need help?" option on the login page and select either "Lost my phone number" or "Lost my email" to initiate recovery. Click here to learn more about how to recover your account.
Why is my account limited?
Accounts may be limited due to reaching transaction limits or suspicious activity. Check your email for notifications from Coins.ph regarding any limitations, or our Help Center article here for possible reasons of your account limitation.